Privacy

Who we are

MediKin is run by Innpact Ventures. We decide how your personal data is used, so under the Digital Personal Data Protection Act, 2023 (DPDP Act) we are the "data fiduciary".

Contact us at [email protected].

What we collect

• Your name, phone number and address for the visit.
• Health information you or your nurse enter: vitals, medical files, prescriptions, medicines, lab results and visit reports.
• ID or insurance details you choose to share.
• Basic information about how the app is used, and messages you send us.

Why we use it

• To plan and carry out your visit, build your health record, write your visit report and follow up with you.
• To answer your questions, keep the service safe and meet legal duties.
• We ask for your consent for each purpose, in clear words, in the language you choose.

Booking for someone else

If you book for a parent or another adult, they must agree. For a child under 18, or a person who cannot decide for themselves, a parent or lawful guardian gives consent.

Who can see your data

• Only you and the nurse assigned to your visit can open your records.
• MediKin staff open records only when needed to run your visit or help you. Each time is logged.
• You can see who looked at or changed your records in the app.
• Labs, pharmacies and hospitals get only what is needed for a service you asked for.
• We do not sell your data.

How it is protected

We use technical and organisational safeguards. If there is a data breach that affects you, we will tell you and the authorities as the law requires.

How long we keep it

We keep your data while you use MediKin and as long as the law or your care needs. When you ask us to delete it, we do so, except where the law says we must keep it.

Your rights under the DPDP Act

• Get a summary of the personal data we hold and how we use it. You can download a copy in the app.
• Ask us to correct or complete it, or to delete it, at any time.
• Withdraw your consent at any time. Withdrawing is as easy as giving it.
• Name another person to use these rights for you if you die or cannot act.
• Complain to us first at [email protected]. If we do not solve it, you can complain to the Data Protection Board of India.

Changes and contact

If we change this page in a way that matters, we will tell you in the app.

Questions: [email protected].