Cancellation

Free before the nurse sets out

You can cancel or change a visit for free at any time before the nurse leaves for your home.

If the nurse is already on the way

If the nurse has already started travelling to you, a small charge may apply to cover the trip. The app tells you the amount before you confirm the cancellation.

How to cancel

• Open the visit in the app and choose Cancel or change the time.
• Or write to [email protected] with the visit date and the patient’s name.
• Please tell us as early as you can.

Services already delivered

If part of a service has already been delivered, for example a home test sample has been collected or medicines have been delivered, that part cannot be cancelled. The rest of the booking can.

If we have to change a visit

If we have to cancel or change a visit, we will tell you as early as we can.